Privacy Policy
This Privacy Policy describes how SkillLynk (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, mobile experiences, and related services (collectively, the “Service”). By using the Service, you acknowledge this Policy.
1. Information we collect
Depending on how you use the Service, we may collect:
- Account and identity data: name, email address, phone number, password or authentication tokens, role (for example client, tutor, workforce user), time zone, and similar registration details.
- Profile and professional data: photo, headline, biography, education, subjects, skills, portfolio materials, ratings, reviews, verification information you choose to provide, and other profile fields needed to operate a professional marketplace.
- Transaction and billing data: wallet activity, credits or coins, invoices or receipts where applicable, withdrawal or payout instructions (such as bank identifiers where collected), subscription or purchase history, referral rewards, and escrow or job‑related payment metadata associated with your account.
- Communications: messages sent through in‑product chat, support tickets, feedback forms, and email correspondence with us.
- Usage and device data: IP address, browser type, device identifiers, approximate location derived from IP, pages viewed, actions taken (for example job posts, bids, unlocks), timestamps, diagnostic logs, and similar technical information.
- Cookies and similar technologies: see Section 7.
- Information from third parties: where you sign in through a partner or connect integrations, we may receive profile or verification details subject to your settings with that third party.
2. How we use information
We use the above information to:
- Create and maintain accounts; authenticate users; deliver core marketplace features.
- Display profiles, job postings, bids, reviews, and workforce listings to other users as intended by the product.
- Operate wallets, credits, escrow‑style flows, payouts, subscriptions, fees, referral programmes, and fraud prevention.
- Provide messaging, notifications, reminders, and customer support.
- Monitor abuse, enforce our Terms, detect spam or manipulation, and improve safety.
- Analyse usage to improve performance, reliability, and user experience (including aggregated or de‑identified analytics).
- Comply with legal obligations and respond to lawful requests from authorities.
- Send service‑related notices and, where permitted, marketing communications (which you may opt out of as described below).
3. Legal bases (where applicable)
Where privacy laws require a “legal basis,” we rely on one or more of: performance of a contract with you; legitimate interests that are not overridden by your rights (such as securing the Service or preventing fraud); compliance with law; and consent where required (for example certain cookies or marketing emails).
4. How we share information
We may share information:
- With other users: profile fields, listings, bids, reviews, and messages are shared as designed by the Service (for example when you post work or unlock contact).
- With service providers: hosting, email delivery, analytics, payment processors, customer‑support tools, and security vendors under contractual safeguards.
- For legal reasons: if required by law, regulation, court order, or to protect rights, safety, or integrity of users or the Service.
- In corporate transactions: in connection with a merger, acquisition, or asset sale, subject to appropriate confidentiality obligations.
We do not sell your personal information to third parties in the conventional sense of “selling” lists for unrelated advertising.
5. Retention
We retain information for as long as your account is active and as needed to provide the Service, resolve disputes, comply with law, and enforce our agreements. Some records (for example billing or tax‑related logs) may be kept longer where required. When retention ends, we delete or anonymise data where feasible.
6. Security
We implement administrative, technical, and organisational measures designed to protect personal information. No method of transmission or storage is completely secure; you use the Service at your own risk and should protect your credentials.
7. Cookies and similar technologies
We use cookies and similar technologies for session management, preferences, security, analytics, and (where applicable) advertising or measurement. You can control many cookies through browser settings; disabling some cookies may limit functionality.
8. Your choices and rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete certain personal information.
- Object to or restrict certain processing, or withdraw consent where processing is consent‑based.
- Request portability of information you provided.
- Lodge a complaint with a supervisory authority.
To exercise rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
9. Marketing communications
You may opt out of promotional emails using the unsubscribe link or account settings where available. Transactional and security messages may continue.
10. Children
The Service is intended for adults and professional use. It is not directed at children under the age where parental consent is required in your region. If you believe we have collected a child’s information improperly, contact us and we will take appropriate steps.
11. International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) for cross‑border transfers.
12. Third‑party links
The Service may link to third‑party sites or services. Their privacy practices are governed by their own policies; we are not responsible for them.
13. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date. Material changes may be communicated through the Service or email where appropriate. Continued use after changes constitutes acceptance unless applicable law requires otherwise.
14. Contact
For privacy questions or requests, contact us through the support channels listed on the Service (for example Help / Contact) or at the legal contact address published by SkillLynk.